Return & Refund Policy

15-Day Returns

You may request a return within 15 days of receiving your order.

Returned items must be in their original condition and include all original packaging and accessories. Items damaged through misuse, alteration, or improper handling are not eligible for return. Proof of purchase is required.

Requesting a Return

Contact us at [admin@lhaptic.com] or through our Contact Us page. Please include your order number and reason for the return.

If your return is accepted, we will provide return instructions and the return address. Do not send an item back before contacting us.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us within 7 days and provide clear photos or video. After reviewing the issue, we may offer a replacement, refund, or cover reasonable return shipping costs.

Refunds

After receiving and inspecting the returned item, we will notify you of the result. Approved refunds will be issued to the original payment method within 5 business days. Your bank or payment provider may require additional processing time.

Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.

Cancellations and Exchanges

Orders can be cancelled before dispatch. Once an order has shipped, it must follow the return process above.

We do not offer direct exchanges. Please return the original item and place a new order after the return is approved.

Statutory Rights

This policy does not limit any mandatory consumer rights that apply in the customer’s country or region.